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FAQ (Frequently Asked Questions)

Help content tailored for logged-in users. This keeps guidance close to the real workflows inside the app instead of mixing it with the public marketing FAQ.

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Getting started

Set up, upload, and share

The questions couples usually ask before guests begin uploading.

Yes. Guests can use the upload experience without paying for access.
Copy the unique album URL from the dashboard or use the QR code for your wedding website, email, signs, table cards, or thank-you notes.
Guest uploads are transferred to the Google Drive connected to the album owner account.
WedUploader only uses the designated album area in your connected Google Drive and the files uploaded through WedUploader. It does not browse files you already store elsewhere in Drive.
WedUploader sends notification emails when new files are uploaded, including the file name and Drive folder.
WedUploader does not impose an upload-count limit, but the available storage in the connected Google Drive still matters.
Manage existing files in Drive or increase your Google storage capacity through Google.
Yes. Use separate albums for separate events when you want the memories to stay organized.
Common issues

Recover quickly

Short answers for issues documented by the current WedUploader experience.

This can happen if WedUploader's Google Drive permissions were revoked. Logging out and back in can restore the connection.
Background images can be up to 15 MB. Try a smaller file if your image will not upload.
Gallery

Visibility and sharing

Learn how the shared gallery works and what guests can see.

No. Gallery access is included with the one-time WedUploader purchase.
The album stays available until you delete it. You can switch Gallery Visibility to Private at any time to hide shared media while still allowing uploads.
No. The shared gallery is included with your WedUploader purchase and can be used across your albums.
The album page remains the guest destination until the owner deletes it. The shared gallery has a separate visibility setting, so switch Gallery Visibility to public when you want guests to see everyone’s uploaded media.

Settings

Derick Metzger

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Event Manager

Event managers can help manage WedUploader albums and account actions. Google Drive access is not automatically granted. You may have up to 2 email addresses, per account, active at any given time.

Transfer Account

The existing transfer flow moves the WedUploader account to a new email address. The receiving account must accept the transfer and Google Drive permission.

WedSigns.ai Configuration

Connection Status Connected

Create wedding QR signs with AI in WedSigns.ai. It opens as a separate service and is free for WedUploader users.

Disconnect

Google Drive & Storage

Connection Status Connected

We recommend having at least 5 GB of space remaining in your Google account. If you are not comfortable with the remaining storage space in your account, you can easily purchase more through Google here.

Total storage 400 GB

7.83 GB of 400 GB used

Current account storage shown from the connected Drive state.
Guests upload through WedUploader, while the files are sent to the connected Google Drive account.